Terms and conditions

opentograceshop.com is owned and operated by open to grace aps.
VAT no. 38076981 (hereinafter open to grace)

open to grace aps.
Masnedøgade 6D, st. 1.
2100 København Ø

Phone no.+45 61689699 or +45 52390013
Email.: contact@opentograceshop.com

These terms and conditions apply to purchase of goods on www.opentograceshop.com for delivery in Denmark and Europe.

Ordering and payment
To shop at www.opentograceshop.com you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.

At opentograceshop.com you can pay with the following creditcards:
VISA Electron
MasterCard Debit

Acknowledgement of receipt of order and order confirmation
When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. However, there is first entered into a binding purchase agreement, when you have received an order confirmation from us.

Shipping Terms:
We ship all parcels with GLS. We use insured parcel service and you receive a track & trace no. when we ship the order. 
We deduct the money from your account when the order is shipped.

You can chose among ShopDelivery (Pakkeshop), delivery to your private address or delivery to a business address.
Shipping cost is as follows:
ShopDelivery / Pakkeshop freight cost 39,00 DKK. Orders above 500,00 DKK free delivery for ShopDelivery. If you prefer delivery at your home address shipping cost is 72,00 DKK. If you chose delivery to a business address 57,00 DKK. When your order is shipped you will received an email. 

Delivery time is typically 3-7 business days and for shipments to Sweden for orders below 700 DKK cost 130,00 DKK. (approximately 18,00 EUR) and for shipments to Norway 165 DKK (approximately 22,00 EUR) regardless of order amount. For shipments to Norway please see - non EU customers.

Freight costs will be informed for each shipment. We ask you kindly to write an e-mail to info@opentograceshop.com and we will inform the shipping costs.

Outside Europe:
Open to grace does not ship outside Europe.

Non EU customers.
Please note that local charges (custom duty, sale tax) may be added to your order, depending on region and local custom duties. These charges are at the customer own expense.

14 days return right
When you shop online at www.opentograceshop.com you have 14 days to cancel, where you can inform us that you regret your purchase and then return the item(s) to us. Some items are not covered by this right, and it will appear in the ordering process. Right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate.
To exercise the return right, you should make an unequivocal statement by email within 14 days of receipt of goods. 

Returns If you regret your purchase, the goods must be returned to:

open to grace aps.
Masnedøgade 6D, st. 1.
2100 København Ø

Email.: contact@opentograceshop.com

In return you should make sure that the goods are securely wrapped. You have the responsibility of the package / goods until we receive it. So keep postal receipt and tracking number. You must pay the costs of returning the goods when you regret.

Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 14 days.
We do not accept packages sent COD (cash on delivery)
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.

When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase. The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

You have actually taken the goods in use
It has been damaged while you were responsible for it
You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

Return right on used items
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realized in a physical store. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We preserve the right to value the item according to what we can get for it in a resale.

Complaints - If there is something wrong with the product 
your purchase of covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. We will allways suggest to contact us and solve any complaints but in case there is an dispute we cant solve. We refer to the EU commission's home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/ 
You must contact us within "reasonable time"
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complaint by contacting us via email: info@opentograceshop.com. Depending on the specific situation, you will receive further instructions.

The product must be sent to:

open to grace aps
Masnedøgade 6D, st. 1.
2100 København Ø

Phone no.+45 61689699 or +45 52390013
Email.: contact@opentograceshop.com

When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework, and minimizes processing time for complaint.

If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods up to our reception. So keep postal receipt and tracking number.

Note: We do not accept packages sent COD (cash on delivery) or similar.
In order to shop at www.opentograceshop.com you must state at least:

Telephone / mobile number

The above data is stored with information about the items you bought, for 5 years from the end of the financial year to which the information relates, see. Bookkeeping Act § 10, after which the data are deleted. Did you set up a login to be able to make self-service with us, your personal information and order information not be deleted unless you ask us to do so.

Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with the then-current privacy legislation. As a customer you are entitled to access to our registration data about you and you may object to the registration pursuant to the rules of this Act concerning the processing of personal data and inquiries regarding this should be directed to open to grace ApS.

By entering opentograceshop.com, you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and in order to recognize your computer. A cookie is not a program and do not contain viruses.
Governing Law and Jurisdiction Purchase of goods on www.opentograceshop.com is subject to Danish law. Any dispute settled by the Danish courts.